Like everything else in this home renovation, we had proceeded with the kitchen project completely out of order. We had the sink and all its accouterments before we even started demo work. Why? Because I'm insane and felt the need to order all the supplies, that's why. Don't judge. I was excited to have a new house and I was going to get us a big, deep sink to wash pots and a fancy water faucet.
When it came to picking the exact sink and faucet combination we were almost OCD selective. We went with an undermount sink because I'm a brat and wanted one. Pete picked the size, which is a super spacious 32". So we compromised in that way. We went back and forth whether to get an all-in-one or purchase components separate, but in the end I'm pleased with the Vigo option we selected.
Now that was the good news. The bad news is that as soon as we celebrated the novelty of running water we got a call from the cabinet manufacturer. We were still waiting on a few backordered items and, well, they hate to tell us but the version of the cabinets we already purchased, assembled, and installed is defective, So they aren't making it any more. And that means we aren't getting any of the pieces they promised to send. Remember, we placed an initial order for cabinets in January. It's now May and we still don't have a complete kitchen.
I broke the news to Pete over the phone. He was silent. In my head I thought about all the time we already spent assembling and installing the cabinets in our kitchen. Then the money we spent on having the electrician install under-cabinet lighting. And the plumbing Pete did to install the kitchen sink. I knew his mind was ticking through the same scenarios.
"Is there anything you can do to help us with the installation of the new cabinets?" I asked our cabinet rep, who might be bi-polar. When you agree with what she's saying she is the nicest person. If you disagree, then she melts down quicker than a toddler on the boardwalk who didn't win a stuffed animal. She assures me that there is nothing they can do to help us. It's our fault for installing the kitchen without all the remaining parts. Huh? Pete and I got on a conference call with the rep. She told us we could keep the cabinets we already had. When we tried to explain that that's not really a bonus since we then have to take them down and dispose of them somehow the rep started to act like we were trying to blackmail them into providing a service they didn't offer. It ended with some strong words and the rep hanging up on us. Which, sadly, was not the first time a conversation ended in this manner with this cabinet rep.
So where are we now with the kitchen? We're waiting for the NEW cabinets to come in. Which isn't the same shade that we have, but no one knows what it exactly looks like so we will see it when it arrives. Which brings us to the delivery date. We have to wait until early June for PART of the kitchen to arrive. The rep did throw in free assembly and delivery, because they understand our frustration, guys. This is really tough on them too. Lots of customers are pissed, you know?
Yes, we know. We know all about being pissed.